Calling Contacts

The following individuals are included in your network:

Friends of Family
Columbia University Alumni – All Schools/Programs
Undergraduate Alumni
Former Employers and Colleagues
School Faculty and Administrators
Career Fair Contacts

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Before Establishing Contact

Do some research and develop a target list of companies for whom you would like to work.

Identify a contact within your target list using your network, including alumni, faculty, classmates, family members, and friends.

Send your contact an e-mail expressing your interest in further conversation. Mention that you would like to arrange for an informational interview to find out more about the company or industry.

Follow-up by phone. Though the idea of calling a contact can be intimidating, with planning, preparation and tact, calling can be an effective means for finding out about opportunities, both current and potential.

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Before Making the Call

Research the company and the contact: the more background information you have, the more confidence you will have in directing an effective networking call.

Develop your call script based on your goals.

Be sure to identify yourself in the script and include what you have in common with the contact.

Practice the script over and over until its delivery feels comfortable.

Have your call script, company notes, contact name, résumé, calendar and note pad readily available when you call.

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During the Call

Do not call during business hours unless you have agreed upon this with your contact. Place the call before 9:00 a.m. or after 5:00 p.m.

Project the utmost confidence and professionalism in your voice.

If you are connected to the contact, mention your name and deliver your call script.

Be upfront about why you are calling; people may get annoyed if your intentions are unclear.

When speaking with a gatekeeper, sound like you are a frequent caller.

If person is short with you or does not seem interested in continuing dialogue, ask if there is a better time and/or day to call then end the conversation quickly.

Don't be hesitant to ask for someone else who could also help.

Have a script prepared in the case you are leaving a voicemail message.

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After the Call

Make a note of conversation details. Create a spreadsheet that tracks what you spoke about, what you committed to in the call, when you called, and when you are going to call them back. These notes can be helpful when shared during an interview with the company.

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Additional Tips

Smile on your end - it will help you to come across positively.

Treat the Assistant or Secretary with courtesy - they could help you get your foot in the door.

Stay confident throughout the call; Avoid sounding unsure or hesitant.

Be succinct - do not take too much time getting to the point.

Summarize your conversation before closing.

It may be helpful to take notes on the cold calls and then track them in a small notebook.

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